CenterWatch: FAQ

CenterWatch is a leading source of news, directories, proprietary market research, and analysis for clinical research professionals and patients. For more information about our company and our products, please visit the About CenterWatch section of our web site.

Can I link my web site to CenterWatch.com?

Yes. You can post a link to www.centerwatch.com on your web site at no cost. If you would like to post CenterWatch content on your web site, please e-mail Rick Lavallee for more information about Content Licensing.

Do you offer general statistical information about clinical research?

Yes. General information about clinical research is available on our Overview of Clinical Trials page. Detailed statistics about the industry can be found in our annual publication, State of the Clinical Trials Industry, available for purchase in our bookstore. Please contact our Market Intelligence department for custom statistical information.

Do CenterWatch representatives speak at conferences?

Yes. Our research and editorial experts frequently speak at conferences around the world. For details about their areas of expertise, please visit the Team Bios section of our web site. Upcoming Speaking Engagements and Conference Attendance information is also available on our web site.

How can I advertise in CenterWatch publications and on CenterWatch.com?

For details about all advertising opportunities, please visit the Advertising section of our web site. There you will find our media kit, which includes specifics such as pricing and ad specifications. To purchase advertising or to receive more information, please e-mail sales@centerwatch.com.

Does CenterWatch post jobs for clinical research professionals?

Yes. CenterWatch offers complete career services and resources for both job seekers and employers in the JobWatch section of our web site. For more information about posting jobs, please e-mail sales at jobwatch@centerwatch.com.

About CenterWatch Subscription Publications

How can I subscribe to one of your publications?

You can subscribe online at our bookstore, via e-mail at sales@centerwatch.com, or by calling (866) 219-3440 and selecting option two.

Do you offer group or corporate subscriptions?

Yes. Both group and corporate subscriptions are available for all CenterWatch publications. For more information and pricing, please e-mail sales@centerwatch.com or call (866) 219-3440 and select option two.

Do you offer electronic versions of your publications?

Yes. The CenterWatch Monthly, the CWWeekly, and Research Practitioner are all available as a PDF. To place a new order in this format via our online bookstore, simply indicate your choice at the bottom of the page of the publication you are purchasing. If you would like to change your existing subscription from print to PDF, please e-mail customerservice@centerwatch.com.

How quickly will I receive my order?

If the shipping destination for your order is within the U.S., it should arrive within 10 business days, however some orders may take longer including shipments to destinations outside the U.S. Express shipping may be available for an additional fee. To check on the status of your order, please e-mail customerservice@centerwatch.com.

What is your return policy?

Subscriptions to CWWeekly and The CenterWatch Monthly cancelled within 30 days of purchase date will receive a full refund. Subscriptions cancelled after 30 days of purchase date will receive a pro-rated refund for all issues not yet mailed.

Subscriptions to Research Practitioner cancelled within 60 days of purchase date will receive a full refund. Subscriptions cancelled after 60 days of purchase date will receive a pro-rated refund for all issues not yet mailed.

Books, pamphlets, and SOPs returned within 20 days of purchase date, in their original condition (shrink-wrapped products, such as CDs, must be sealed and unopened) will receive a refund of the purchase price to the original form of payment. Books, pamphlets and SOPs returned after 20 days of purchase date or in less than original condition will not receive refunds.

I didn't receive an issue of my subscription – what should I do?

Please e-mail customerservice@centerwatch.com. If you did not receive an issue of Research Practitioner, please note that it is a bi-monthly publication and ships every other month. If you did not receive an issue of the CWWeekly, please note that it is not published the last two weeks of the calendar year.

How can I renew my subscription?

If you received a renewal notice in the mail, simply complete the enclosed order form and fax it to (617) 948-5101. If you prefer to renew by phone, please call (866) 219-3440 and select option two.

Do you offer discounts to current subscribers?

Yes. In addition to quantity discounts that are available for most of our publications, subscribers to The CenterWatch Monthly who also sign up for a Research Center Profile enjoy free set-up of this online resource—a $275 value. Throughout the year, other special offers may be available. Watch your mail or e-mail for details.

Which CenterWatch products offer continuing education credits?

Research Practitioner and Protecting Study Volunteers in Research offer continuing education credit. Both can be ordered online in our bookstore.

Research Practitioner is a bi-monthly publication that offers up to 18 nursing contact hours each year. Each issue contains a test that can be taken online or manually and returned by mail.
Protecting Study Volunteers in Research is a paperback manual through which readers can apply for either 7.5 CME hours or 9.0 nursing contact hours. The book includes an exam that must be submitted by mail.

I did not receive my certificate from Research Practitioner—whom should I contact?

Please contact the test administrators at AHC Media LLC at (800) 688-2421 or e-mail customerservice@ahcmedia.com and they will be glad to assist you.

Where can I find a specific article from a past issue of The CenterWatch Monthly?

Past issues of The CenterWatch Monthly are available for purchase in our bookstore. If you are unable to locate a specific article, please e-mail sales@centerwatch.com for assistance.

About Products and Services Available on our Web Site

My company is a sponsor or CRO—how can I post my patient recruitment listings on the Clinical Trials Listing Service™?

To post your listing, please contact David Heck at david.heck@centerwatch.com or (888) 292-2990.

My company subscribes to the Clinical Trials Listing Service™–how can I update or remove listings?

If you are a sponsor or CRO, please e-mail your request to support@centerwatch.com.

How can I subscribe to the Drugs in Clinical Trials Database?

You can subscribe online at our bookstore, via e-mail at sales@centerwatch.com, or by calling (866) 219-3440 and selecting option two.

Why isn't a specific drug in your Drugs in Clinical Trials Database?

The Drugs in Clinical Trials Database contains only drugs that meet specific criteria listed here. If you find a drug that meets these criteria and it is not in our database, please e-mail drugintel@centerwatch.com and we will research the drug. If it is appropriate, we will add it to the database within three business days and notify you via e-mail.

How can I purchase a Research Center Profile or an Industry Provider Profile Page?

To purchase a profile page, please e-mail sales@centerwatch.com or call (866) 219-3440 and select option two.

How can I change/update my Profile Page?

Please e-mail your detailed changes to support@centerwatch.com and include your company name as it appears on your profile. If your changes are extensive, please copy and paste your profile into a Word document and select the Track Changes feature located under Tools before making your edits. When you complete your edits, please e-mail the document to support@centerwatch.com. Once we receive your request, we will make the updates within two business days and will notify you via e-mail when the changes are posted to your Profile Page.

How can I post new trials on my company's Research Center Profile Page?

To post new trials, please complete a Clinical Trials Submission Form for each trial.

Why aren't the links to my trial listings on my Profile Page?

To determine the specific reason, please:

Verify that each trial listing was submitted.
Confirm that the listings that are posted on your Profile Page were posted through your account and not through another account such as a sponsor’s.
Check the research center name on your Profile Page against the name on your trial listings—they must be identical.
Contact support@centerwatch.com to implement corrections or for further assistance.

About Payment and Billing

What forms of payment do you accept?

We accept payment via credit card, check, or wire transfer. To pay by credit card, please call (866) 219-3440 and select option 0. To pay by wire transfer, please e-mail customerservice@centerwatch.com to obtain our bank information.

How can I obtain a copy of my invoice?

Please e-mail customerservice@centerwatch.com to request a copy.

How can I change my company's billing or shipping address?

For Profile Pages and the Clinical Trials Listing Service™, please e-mail address changes to support@centerwatch.com. For all other address changes, please e-mail customerservice@centerwatch.com and indicate which orders or subscriptions should reflect your changes.

How can I obtain a copy of CenterWatch's W-9?

Please e-mail customerservice@centerwatch.com to request a copy.

About Editorial Content

Can CenterWatch help me spread news about my company?

Yes. Send news about your clinical trials company to our editorial team at editorial@centerwatch.com and they will determine if it’s appropriate for any of our publications.

Can CenterWatch profile my company in CWWeekly?

Yes. If your company has not already been profiled in CWWeekly, please send your request to our editorial team at editorial@centerwatch.com for evaluation. Due to the high volume of requests, we may not be able to respond. However, if we determine that your company will be profiled in an upcoming issue, an editor will contact you to set up an interview. Please also consider posting a Research Center Profile or Industry Provider Profile Page on our web site.

About Clinical Trial Participation and Medical Information

Can CenterWatch help me diagnose a medical condition or answer a medical question for me?

Unfortunately, no. CenterWatch does not have medical personnel on staff and therefore cannot offer medical advice or diagnose conditions. However, organizations which may be able to assist you are listed in the General Resources section of our web site

How do I find clinical trials to participate in?

You can search the clinical trials listed on our web site. You can also sign up for our Patient Notification Service, which will e-mail you information on trials as soon as they are posted.

Do you conduct clinical trials at CenterWatch?

No. CenterWatch reports on the clinical trials industry and posts clinical trials on our web site; however we do not conduct clinical trials. For more information about our company, please read the About CenterWatch section of our web site.

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